Delivery
Shipping Policy
Everything you need to know about how Foodra processes, ships, and delivers your farm commodity orders across Nigeria.
Effective: June 22, 2026Coverage: NigeriaMerchant: Foodra (direct fulfilment)
Important: Delivery fees are not included in your order total or wallet payment. They are charged separately by the logistics partner upon delivery and are the buyer's responsibility.
Processing
1–2 business days
Delivery
1–6 business days
Coverage
Nationwide (NG)
Fulfilment
Direct by Foodra
Table of Contents
1. Overview
1/8- Foodra is the sole merchant on this platform. All agricultural commodities listed are owned and managed by Foodra. When you place an order, Foodra ships the goods directly to you — there are no third-party sellers or vendors involved in fulfilment.
- This Shipping Policy applies to all orders placed on foodramarket.com and governs how your order is processed, dispatched, and delivered.
- By placing an order on Foodra, you agree to the terms set out in this Shipping Policy.
2. Delivery Coverage
2/8- Foodra currently delivers to locations across Nigeria. Delivery availability may vary by state and local government area depending on logistics partner coverage.
- During checkout, you will be asked to provide your full delivery address. If your location falls outside our current delivery zone, you will be notified before payment is processed.
- We are actively expanding our delivery coverage. If your area is not currently covered, please contact support@foodramarket.com to express interest and be notified when coverage is extended.
- International shipping is not currently available.
3. Processing & Delivery Timelines
3/8- Orders are processed within 1–2 business days of confirmed payment. You will receive an in-app notification and email confirmation once your order is dispatched.
- Estimated delivery timelines from dispatch are: Lagos — 1–2 business days; South-West Nigeria — 2–3 business days; South-East & South-South — 3–5 business days; North-Central, North-West & North-East — 4–6 business days.
- Timelines are estimates and may be affected by logistics partner capacity, weather, public holidays, or other circumstances beyond Foodra's control.
- You will receive real-time order status updates (Pending → Processing → Shipped → Delivered) via in-app notifications and email.
- If your order has not been delivered within the estimated window, please contact support@foodramarket.com with your order ID.
4. Delivery Fees
4/8- 🚚Delivery fees are NOT included in the product price displayed on the platform, nor are they included in the wallet payment amount charged at checkout.
- Delivery fees are charged separately by our logistics partner at the point of delivery. You will be informed of the applicable delivery fee before your item arrives.
- Delivery fees vary based on your location, the weight and volume of your order, and the logistics partner assigned to your delivery.
- Foodra is not responsible for any disputes arising from delivery fee amounts charged by the logistics partner. For concerns, contact support@foodramarket.com.
5. Fulfilment Process
5/8- Once your wallet payment is confirmed, your order status moves to 'Pending'. Foodra staff then review, pack, and prepare your goods for dispatch.
- Orders are dispatched once quality checks are completed. You will be notified by email and in-app notification when your order is marked 'Shipped' and tracking information (if available) will be provided.
- Foodra takes care in packing all agricultural commodities to minimise damage, spoilage, and quality loss in transit. However, fresh produce is perishable in nature and minor condition variations may occur.
- If your delivery address is inaccessible or if the courier cannot reach you at the time of delivery, a re-delivery attempt will be made. After two failed attempts, the order may be cancelled and your wallet credited.
6. Order Tracking
6/8- You can track your order status at any time from your Orders page at foodramarket.com/orders.
- Order statuses are: Pending (payment confirmed, order being prepared), Processing (order packed, awaiting dispatch), Shipped (order handed to logistics partner), Delivered (order received by buyer).
- For orders with courier tracking numbers, the tracking reference will be shared via email and in-app notification once available.
- If your order status has not updated for more than 3 business days after being marked 'Shipped', please contact us immediately.
7. Damaged or Incorrect Goods
7/8- If your order arrives damaged, spoiled beyond reasonable expectation, or does not match what you ordered, you must raise a dispute through your order detail page within 7 days of delivery.
- Please provide clear photographs and a written description of the issue when raising a dispute. This helps us resolve your case as quickly as possible.
- Foodra will review the dispute and, where valid, offer a replacement, partial refund, or full wallet credit as appropriate.
- Disputes raised after 7 days of delivery may not be eligible for a remedy.
8. Contact & Support
8/8- For all shipping-related queries, please contact our support team at support@foodramarket.com with your order ID and a brief description of your issue.
- Our support team operates Monday to Friday, 9am–6pm WAT. We aim to respond to all enquiries within 24 business hours.
Shipping question?
Contact our support team with your order ID. We respond within 24 business hours.
See also: Returns Policy · Terms of Service · Privacy Policy